Honey and Mumford Learning Style

Question: Talk about the Honey and Mumford Learning Style. Answer: Presentation: Learning style alludes to a wide scope of contradicting and testing hypotheses, which expect to account the variety in the learning frameworks of a person. Understanding the learning procedure gives one the attention to their favored learning style, and one can build up their individual learning techniques to beat the contrasts among instructing and learning styles. The thought of customized learning styles has increased overall affirmation in instruction and homeroom the board speculations from 1970s. As indicated by Baldwin and Jones 2015, any learning style relies upon the enthusiastic, subjective, and the ecological elements of a person, just as the related knowledge. It is significant for the teachers to actualize singular systems for their understudies. There are a few speculations on learning styles, among those VAK Learning Style and Honey Mumford Learning Style appear to be entrenched around the world. One of the most broadly acknowledged learning style is VAK Learning Style, created by clinicians in 1920s to arrange the regular methods of learning. Gholami and Bagheri 2013 express that, this learning style utilizes three significant tangible collectors Visual, Auditory and Kinaesthetic to build up the overarching learning style. For the most part, in VAK Learning Style, a couple of these modalities are predominant in the learning procedure. At the point when a student picks the visual method of learning, he comprehends and holds new data all the more precisely, when in the learning procedure pictures, outlines, graphs and so forth are introduced for example. A student with sound-related predominant style likes to tune in and comprehend the new data. He/she reacts better in a sound-related prevailing setting, for example, in a gathering conversation or in a talk. In the event that the understudy can hear his/her own voice rehashing back to the teacher, that may be useful too. The K inaesthetic student lean towards the learning procedure to be predominant with physical encounters. He/she will react best if contacting and moving is associated with the learning experience. Among the three learning methodology, I lean toward the kinaesthetic learning, since I react better while there are barely any exercises associated with the learning procedure. While tuning in to addresses, I take notes; while perusing I like to examine the investigation material first, at that point to concentrate on the insights concerning the rest. I additionally prefer to learn inventive aptitudes on the off chance that I can get truly included, as other kinaesthetic students. I favor collecting things and understanding the technique, instead of taking a gander at an outline and read, the hypothetical methodologies. Be that as it may, there are a few points of interest and burdens of this specific learning process. The chief favorable position of the learning methodology is that, there are barely any circumstances, where the instructor needs to follow the hand-on learning, for example, attempting to prepare a young person riding a bike. Aside from that, as per Schmeck 2013, the kinaesthetic learning process permits the students to watch and comprehend the down to earth techniques, which improves the learning method. By the by, this has likewise been demonstrated unimportant while the understudies are attempting to learn complex hypothetical subjects. On the off chance that an understudy needs to get high evaluations in school, there is no other path than perusing and composing. Another learning style, Honey Mumford Style, was created on crafted by Kolb, and four particular learning styles were distinguished, for example, Activist, Theorist, Pragmatist and Reflector. Activists are the individuals who like to learn things by doing it. They have a liberal methodology and like to conceptualize while learning. The scholars are those individuals, who like to know the speculations behind the activities. They learn by models, charts, and insights and like to dissect them. Realists like to learn by placing the speculations into the functional world. They attempt to analysis and attempt new thoughts. The reflectors are those, who learn by watching and understanding the encounters. They additionally like to see encounters from quantities of points of view by gathering information from essential and auxiliary sources (Manolis et al. 2013). My learning style is reflector, since I follow the cautious perspective to comprehend and learn things. I decide to think about all the suggestions first. Truth be told, I want to watch others talking in the gatherings and get a float about the setting to finish up. Much the same as different styles, this learning method additionally has not many points of interest and downsides. The style brings up issues in the psyche of the student and causes them to think of new thoughts, and yet, they will in general hold up a great deal before beginning the work and effortlessly diverted. A few hypotheses of learning style have been condemned by numerous researchers, some of them even scrutinized the logical base of the speculations. Nonetheless, numerous instructors have indicated that distinctive learning styles have worked in their study hall condition, however in the event that an understudy needs to score well in his profession, he needs to follow a blend of various learning styles to upgrade their insight. Reference List Baldwin, S. furthermore, Jones, S., 2015, May. Coordinating Teaching Style To Learning Style In Higher Education: The Beneficial Impact On University Students' Academic Performance. InELSIN 2015. Schmeck, R.R. ed., 2013.Learning methodologies and learning styles. Springer Science Business Media. Gholami, S. furthermore, Bagheri, M.S., 2013. Connection between VAK learning styles and critical thinking styles with respect to sexual orientation and understudies' fields of study.Journal of Language Teaching and Research,4(4), pp.700-706. Manolis, C., Burns, D.J., Assudani, R. furthermore, Chinta, R., 2013. Surveying experiential learning styles: A methodological remaking and approval of the Kolb Learning Style Inventory.Learning and Individual Differences,23, pp.44-52.

Battle of the Somme essays

John Paul Sartre Existentialism Is A Humanism Essays -

John Paul Sartre: Existentialism Is A Humanism John Paul Sartre is known as one of the most compelling rationalists of the twentieth century. He composed numerous philosophical works books and plays. Quite a bit of his work is integrated with legislative issues. The article Existentialism is a Humanism is only one of his numerous works. Existentialism is a Humanism is a political article that was written in 1945. Its motivation was to address a little open during World War II in Nazi involved France. This exposition focused on the open not to accommodate. Sartre presented an extraordinary number of philosophical ideas in Existentialism. Two of these ideas are anguish and misery. They are just characterized, as anguish is feeling liable for yourself just as others and realizing that your activities influence others and hopelessness is understanding that you are distant from everyone else in your choices. These two ideas are intertwined all through the exposition and all through a significant number of Sartre's different works. Sar tre's perspective on anguish and melancholy in Existentialism is a Humanism tends to his perspective on life and man. Sartre put together his perspectives with respect to the essential thoughts of existentialism. The possibility that presence goes before quintessence is the focal factor in the skeptical perspective on man. The conviction that presence goes before substance expresses that there is no previous idea of man. (2) In the existentialist view, man is what he thinks about himself. They accept that man was indefinable from the start; he initially shows up, at that point characterizes himself. (1) There are no set plans with respect to how a man should live. He should settle on his own choices and move towards his future with no assistance [from the outside world. The principle thought of existential is the thing that Sartre essentially expressed asI am answerable for myself and for every other person. I am making a specific picture based on my very own preference. In picking myself is pick man. (1) He is stating that man makes his own picture of oneself and it is distinctive for all men. The conviction that presence goes before pith legitimately integrates with the way that the agnostic existentialist accepts that there is no god. They accept that there is no human instinct and that people are inalienably free. The idea of anguish is one of Sartre's focal thoughts in Existentialism as a Humanism. It includes the acknowledgment that the decisions and choices an individual makes influence oneself, yet they influence everybody. Anguish is getting over the self-centeredness that has gotten so pervasive in our general public. An individual must settle on choice while looking as society in general. Anguish is being worried about the effect of your choices on others. Managing obligation is only one type of anguish. An individual must be liable for themselves as well as other people. The exposition Existential is a Humanism gives the case of a military official. All pioneers and military officials feel anguish. They have the duty to themselves just as others. A military official getting ready to send his soldiers into fight must satisfy his obligations to himself, his bosses and his soldiers. He understands that his understandings of the requests from above legitimately sway the destiny of his troops.(1) The way that he keeps on settling on choices even confronted with anguish shows that a military official feels capable. All pioneers know this anguish, yet they keep on deciding. (1) Anguish that they feel doesn't prevent their activity, yet on the opposite it makes them more grounded, it is the very state of their activity. The anguish that a military official feels is the thing that makes them liable. Sartre considered anguish to be an essential segment of life. It is the thing that settles on an individual mindful of their decisions and duties. The idea of misery in Sartre's eyes is dealing with the way that we are distant from everyone else in our dynamic. We have no reasons, determinism or signs, that impact our choices. The skeptical existentialist fells that we are distant from everyone else in our dynamic in light of the fact that there is no god. They feel that the choices we make are just up to us. Man is allowed to settle on his own decisions and man is censured in the way that he is free. Everything is choice.(1) Knowing that you are separated from everyone else in your choices can raise

19th Century Theories in Dostoevskys Crime and Punishment Essay

nineteenth Century Theories in Dostoevsky's Crime and Punishment   I show you the Superman. Man is something that must be outperformed. What have you done to outperform him? These words said by Friedrich Nietzsche incorporate the hypotheses present in Dostoevsky's nineteenth century novel, Crime and Punishment. Fyodor Dostoevsky, living an existence of enduring himself, made the character of Raskolnikov with the previously established inclinations of his own tragic and battling life. All through his oust in Siberia from 1849-1859, his slants of torment, distress, and the normal man surfaced and elevated, motivating him to start composing Wrongdoing and Punishment in 1859.         The principle theme in this novel is that of misery. It is evident that all characters, major and minor, experience a type of inward or outside burden. The general subject of the work is that every human man endure, and that salvation can not be gotten except if this anguish is present. Dostoevsky's hero, Raskolnikov, must advance and figure it out this reality to beat his contentions and arrive at the salvation of harmony and peacefulness. Volumes and volumes of investigate can be composed on where this enduring began, however Dostoevsky's fundamental fixation and center isn't where, yet why enduring must exist and how this enduring can be survive. This is seen from the way that all through the six segments of the novel, just one segment is centered around the starting point of the torment - the Wrongdoing, and the staying five areas are focused on Raskolnikov's way to conquering this anguish - the Punishment.         By concentrating exclusively on the discipline, the inside an... ... all fill a supported need in profiting his good and judicious states. He conquers the regular man through the salvation he acquires from this direct development of preliminaries. He experiences not Marxist classes, yet from inward battle, barring him as an individual from the low class, or regular man. In spite of the fact that not truly or genuinely fit to endure, his admission turns into his salvation, his endurance, and his disclaimer in the Darwin hypothesis of enduring. The regular man may endure on the grounds that he is fit to endure, yet Raskolnikov endures in light of the fact that he decides to endure. Not at all like Freud's hypothesis that the ordinary man carries on with his life through his sense of self, Raskolnikov settles on his choices dependent on his superego, doing things since it would be reasonable, but since that it the manner in which it ought to be done.  So at that point, Is Raskolnikov a Superman? Yes.    

Race & television Essay Example | Topics and Well Written Essays - 250 words

Race and TV - Essay Example Prejudice is labeled as amusingness to make it sound adequate to the crowd. Racial ideas are taught in our psyches as an optional result while the prime center stays upon the satire. Then again, genuine racial connections are substantially more threatening and clearly hostile in nature. Genuine racial cooperations incorporate incessant utilization of injurious language and harassing, that is either physical or verbal or both. The anecdotal perspectives anticipated on TV expect incredible propensity to impact our own connections. â€Å"Just as individuals can build up their perspectives about others through exchange and cooperation with others in the public eye, similar kinds of results can develop dependent on viewing television† (Mastro, Behm-Morawitz, and Kopacz, 2008). In my youth, I attempted to keep up good ways from my blondie class colleagues since they were generalized as nitwits in certain animation arrangement. By and by, over the time, I have gotten progressively basic in my examination of the legitimacy of data gave about explicit ethnicities and races on TV, which is the reason, I am not as affected now as I used to be

Successful Persuasive Essay Topics on Health Care

Successful Persuasive Essay Topics on Health CareYou can achieve more success writing a persuasive essay on health care issues than you may realize. In most cases, students will write the essays first before reviewing it with a thesis statement. But you need to establish your credibility before the reader can begin to believe in your arguments.The first piece of advice for how to write persuasive essays on health care topics is to remember that the subjects are specific and not general. You need to think about each of the essays you are thinking about writing, and decide what exactly they are about. The topics will vary greatly, so decide if you want a review essay, essay on one specific topic, or even an essay on an entire topic. Asking yourself these questions can help guide you in making sure that your topics are specific.You should also have a solid idea of what each health care issues is, such as the topic of medical malpractice law. This is an important topic that students ofte n forget about. When they focus on a general topic, they may be less effective in communicating their ideas.Persuasive essay topics on health care issues can be difficult to write because there are so many options available. And the topic must be clearly defined by the writer. It's no good writing an essay on the importance of health care without considering the different fields of health care.You need to determine which specific topic you will discuss before you begin writing. Then you can determine what information you need to include in your essay. Making sure you don't write something that's unclear or doesn't represent the information provided by the topic makes it easier to convince the reader that your ideas are legitimate.The other thing you need to remember is that you don't have to limit yourself to health care topics. Health care is such a broad topic that it is possible to write a persuasive essay on almost any topic. Whether it's about student loans, insurance coverage, or online education, there are always topics that can be written about in this way.The best way to learn about a specific topic is to read an essay written on it. Reading other people's work will give you a better idea of how the topic should be framed and why. And this information can be useful when creating a personal and professional opinion about the topic.Persuasive essay topics on health care issues are an important part of your communication skills. So, take a few minutes and look over some sample essay topics, and then begin to create your own persuasive essay on health care.

Data Analysis Across Different Study Designs Literature - 2200 Words

Data Analysis Across Different Study Designs: Literature Evaluation Paper (Research Paper Sample) Content: Literature Evaluation Paper Name HereTESC Data Analysis Across Different Study Designs.Data analysis involves analytical and logical evaluation of data with aim of discovering information, understanding a concept, supporting decision making, and/or suggesting conclusions. In statistics, data analysis is essential since enables researchers as well as scholars to draw inductive inferences from a given data sample. Even though in qualitative research there could need for some statistical procedures, the process of data analysis is iterative as data is collected and analyzed almost simultaneously. The form that the data analysis process takes depends largely on the study design and the type of data collected. Furthermore, the interaction between the variables also determines the type of statistical technique to be applied during data analysis. Section I: A Review of the Data Analysis Nonparametric Test Paper Research problem The use of acupuncture in patients with subacu te stroke has been found to produce no substantial benefits to the patients. Many key reviews have not succeeded in pinpointing any evidence of benefits and this could have been attributed to the constricted sample size, insufficient theoretical background, and/or poor study design (Zhu et al, 2013). Therefore, this study, using a multicenter, single-blinded, randomized study design, is intended to investigate whether a combination of conventional physical therapy and acupuncture would help improve the activities of daily living and motor function of patients with subacute stroke. Data collection and source One hundred and eighty-eight patients with subacute stroke were selected randomly from four rehabilitation centers in Jiangsu province in China. The selected patients were the grouped into acupuncture and rehabilitations groups using the principle of block randomization. This principle helps to block any other factors that affect the measured result yet they are not of primary i nterests. Such factors include age, MMSE score, and stable vital signs. Besides, the study took longer duration which provided more clinical data for analysis (Zhu et al, 2013). Data was collected by examining ADL of the patients. This is also known as physiological data. VariablesThe study involved many variables (continuous and categorical variables). Motor function and activities of daily living were the dependent variables, while time, treatment group, and time x treatment groups were the independent variables. The hypothesis of the study being that acupuncture is capable of modulating motor activation. The variable that would be central focus of the study is the effect of acupuncture (independent variable) on motor function (dependent variable) and activities of daily living (also dependent variable). Sample size estimationThe study used a sample size of 188 patients based on the primary outcome measure. A power analysis was conducted from the available literature and it was decided that this sample would sizeable for the study. This allowed for any withdrawals since the study needed only 176 patients (88 per group) in order to assess the differences in limb motor functions between the acupuncture group and the rehabilitation group. Besides, the sample size also catered for type of measurements and covariance structure associated with the study design. Given a standard deviation of 3 and a 0.05 level of significance, the sample size was appropriate for such a two-sided test since it was large enough to warrant an assumption of a normal distribution of the variable (Zhu et al, 2013) Appropriateness of statistic Upon recruitment, continuity was guaranteed as the physical therapists and acupuncturist took charge of the treatments for 3-month period. Thus, patient transfer was minimized which significantly reduced the chances of confounding. The process of data collection, entry, and coding was routinely monitored for the stated period of study. The physi cal therapists received a one-month training prior to the commencement of the study. Furthermore, the performed all outcome measure having been blinded of the group assignments (Zhu et al, 2013). This was to erase any possibility of bias reporting. Sample selection and estimation were also well-based. Since the study checked at the effects of combining physical therapy and acupuncture which involved repeated measures, the use of linear mixed-effects model was appropriate in the primary analysis of the data. Data display. The data is presented in table format, which shows the values for specific variables. This makes it easy for a quick check on the significance difference across the groups. The reader is also able to note whether the actual results were analyzed effectively. Collection of data was continuously conducted, results analyzed, and effectively represented in the tables. This increases the validity of the test conducted. t-Test Paper Research problemThe research sought t o establish to the extent to which surgical team members are acquinted with techniques of fire prevention, and also to train them on areas of deficiency? The recent rise in surgical fire has triggered a call for prevention of the same. The study seeks to know whether the rise of fires is due to lack of knowledge on the side of medical practitioners. It is evident that many surgical team members are not aware of the manner in which surgical fires can be prevented. Given severe consequences of these surgical fires, it is vital that the surgical team be thoroughly equipped on surgical fire prevention techniques (Fisher, 2015). Apart from that, it will also help avoid unnecessarily lose to health centers as well as to the individuals. Therefore, the study seeks to know the extent to which the surgical teams are prepared for surgical fires and also to empower them with necessary information required in handling and preventing fires in the operating rooms. The article asserts that when t aken through certification education and training program, the surgical team shall have increased awareness of the surgical fires. The researchers will also be able to validate and verify the knowledge of the surgical team on surgical fires. The author clear articulates the problem that it intends to address by conducting the study. Data collection and sourceThe participants used were given exam manuals before the study and after the study. This is was inform of questionnaires. Data was directly obtained from the participants responses and examination results. The sources of data are reliable since the participants were actual surgical team members who have had encounters with surgical fires (Fisher, 2015). VariablesThe only variable in such a study is the level of awareness of the surgical team on surgical fire prevention. The variable is dependent since it is measure before and after the administration of the certification and training program. The study seeks to establish how th e level of awareness of the surgical team (dependent variable) changes before and after the program (Fisher, 2015). In this case, the certification program can be presumed to be independent variable. Sample size estimationThe study involved ten participants which is a very small sample size. For a paired sample t-test, the sample size has to be small so as to give appropriate comparison of the standard deviations (Fisher, 2015). Power analysis was not conducted for this study. Appropriateness of statistic Paired sample t-test is effective in determining the actual impact of the certification program. The hypothesis was that increased in surgical fires results from the fact the surgical team members are not adequately prepared on fire prevention techniques. Data collected before the program would help the researcher to validate and verify participants level of awareness. Data collected after the training program will help the researcher to determine the effectiveness of the program . Since the certification examination lacked extensive proof of validity the entire study is likely to be compromised (Fisher, 2015). However, the effect of any confounding variable is highly minimized in such a study. The assumption that the certification program increased the members awareness was well met. Data displayThe analyzed data was presented in table format. The article did not provide any tabulated data, but showed statistical values obtained after data analysis. It is therefore, very hard for the observer to detect any trends for future studies. Besides, the actual scores for each of the participants were not availed in the study. With clear data display, the researcher may not convince the observer of the actual results and the validity of analysis. Correlation Paper Research problemThe research question was to establish whether health locus of control affects compliance with treatment regimen. It is no doubt that hypertension has become prevalent in the current soc iety causing very grievous complications unlike in the past. This has been partly attributed to epidemiological changes. It has also been argued that the prevalence of hypertension could be due to lack of compliance with the treatment regimen. Some also develop severe consequences of hypertension because they lack internal locus of control of their health. Accordingly, it is the locus of control of health (whether internal or external) that shows whether a patient will comply with treatment regimen (Taher et al., 2015). Thus, the study seeks to explain the relationship between the health locus of control and compliance to the treatment among patients with hypertension. Data collection and source The major source of data for the study was 130 patients having high blood pressure. The study involved questionnaires to collect data. The questionnaire consisted ...

Plagerism Means More than Copying the Written Word Essay

Plagiarism, what is it? Webster’s defines plagiarism as â€Å"wrongful appropriation, purloining and publication of another authors language, thoughts, ideas, or expressions, and the representation of them as ones own original work†. Now some would argue that in order to truly plagiarize someone else’s work they have to be a copy written author. This how ever is not true from an academic point of view. Plagiarism covers so much more, i.e.; using unauthorized notes during a test, copying answers from another student during a test, downloading information such as text, computer code, artwork, or graphics from the internet and presenting it as you’re work without acknowledgment, copying from others during a work group and even†¦show more content†¦First thing a student can do is manager their time, by organizing their time and sticking to the schedule they create and in itself be the most powerful tool in avoiding plagiarism. Other things you should do are make sure you understand exactly what plagiarism is, make sure they know what their college or university deems plagiarism, for some might be more broad scoped than others. Also if they don’t understand how or what to cite whi le writing they should get help in any form they can, most institutions have writing centers online and tutors available to assist, all one has to do is ask. My key take away from module 5 is that in today’s technologically advance world there are more ways than ever for a student to slip into the plagiarism trap and honestly not know it. Reading a few other articles on plagiarism such as â€Å"The Plague of Plagiarism: Academic Plagiarism Defined† by Irving Hexham, Department of Religious Studies, University of Calgary, I actually see where a student could still be confused as to what to cite or not to cite as there are some scholars who believe that if you can find the same information used in more than three places then you don’t have to cite, and yet there are others who say if more than five places you don’t have to cite. Bottom line here is if a student reads and understands their institutions guidelines on plagiarism and manages their time well, there should never be a reason any student should fall into the plagiarism trap.

Vietnam War - Treatment of Vietnam Citizens - Free Essay Example

Sample details Pages: 1 Words: 301 Downloads: 6 Date added: 2019/03/22 Category History Essay Level High school Tags: Vietnam War Essay War Essay Did you like this example? Rippling effects/cost: During the war vietnamese, citizens were treated very badly. Many veterans raped, cut off limbs, randomly shot at citizens, bombed village twice as much than they did in world war 2, poisoned food stock, and damaged much of the countryside of south Vietnam.US troops also carried out massacres, beatings, arson, and Kidnapping. Most of the citizens were scared to come forward but when attempting to they were ignored, because no one believed high ranking officials would do such things. Don’t waste time! Our writers will create an original "Vietnam War Treatment of Vietnam Citizens" essay for you Create order Because of these incident many people suffered depression and other issues that lead to deaths of innocent citizens. American troops did these horrible things because they wanted power, and they resented the Viet Cong. The US troops did not consider the fact that some people werent involved so they punished innocent citizens. Impact on society/culture: Many women who got raped got pregnant and tried to get abortions but it didnt always work and these women gave birth to the children and many became depressed and considered committing suicide. For the children who were born from this, they were often bullied because of who their father was. Many citizens also believed that the war crimes committed caused them post traumatic stress. The bombings destroyed all of the vietnamese peoples crops and vegetation which took many years to regain after everything was destroyed. Racism also played a major role, vietnamese people were not considered real people but mere gooks. Consequences: Over 2 million vietnamese citizens died, some from suicide and diseases, while others from bombings in their villages. In these bombings they used agent orange which left a major impact on vietnamese citizens, many are now facing various diseases and disabilities. In addition, it destroyed many villages leaving people homeless. Also, farmland was ruined resulting in hunger. Depression was also prevalent.

Themes of Mental, Emotional and Genealogical Equality in...

Literature and media have constantly contemplated the idea of a singular, united mindset and sometimes even genealogy in a group or nation of people. Examples of this idea or plot would be Lois Lowry’s The Giver, the movie Equilibrium, or even Alan Moore’s V for Vendetta. These three examples give three completely altering views on human equality and likeness presented in different ways. In The Giver, it presents a world without color or choices: mental equality. In the movie Equilibrium, it ponders a world where people cannot feel: emotional equality. Lastly, in the graphic novel V for Vendetta, it reflects an England without racial diversity: genealogical equality. In Fahrenheit 451, all of the above equalities have come to be but not†¦show more content†¦Education is nonexistent, feeding the people facts only to keep them satisfied. While this situation seems to be only possible in the realm of fiction, the ugly truth is that this degradation of thought is happening every day. For example, instead of doing summer reading, many students choose to read SparkNotes © or watch the movie. They choose to simply not think, as that would take a deeper plane of understanding that they are too lazy to reach. As a strong advocate of reading, I continue to wonder how people choose to lose the beauty of words for a mere plot outline. Although to the work laden student this seems to be no large issue, it reflects a society that refuses to think more than it needs to or wants to. Secondly, a theme in Fahrenheit 451 is emotional equality. An example from above, the movie Equilibrium, is a perfect example for this point. Equilibrium is the story of a utopian society that has given up, through advanced medicine, the ability to feel emotion. In fact, those who feel illegally (called â€Å"sense offenders†) are taken and incinerated quickly thereafter. While the people in Montag’s world were not completely emotionless, their emotions w ere vapid, empty, and meaning nothing. For example, after reading poetry to his wife’s friends in their parlor, he is confronted by a surprised and crying Mrs. Phelps. Mrs. Phelps had obviously not felt such

journeyhod In Quest of Self in Joseph Conrads Heart of...

In Quest of Self in Heart of Darkness In Conrads Heart of Darkness Marlow comes to the Congo for experience and self in the ancient belief that a man is shaped by what he does, that character is formed by what happens to one. But surrounding all of mans efforts in the Congo is a presence: Kurtz listened to it and went mad, and Marlow recognizes it but refuses to listen, neutralizes the appeal of the unknown and survives Kurtz, who succumbed to the fascinating wilderness. In 1899, eleven years earlier than The Secret Sharer, Conrad published Heart of Darkness, the tale that delineates the archetypal pattern he continued to refine through his career (Andreach,1970:44). In this obscure story, he wants to†¦show more content†¦The heart of darkness evoked by Conrad is hard to understand, since the story has different levels: instead of concentrating on the account of the events, the reader has to observe the effects which the re-creation of the narrative produces on the narrator, Marlow, since recent criticism has insisted on the storys being about Marlow, rather than Kurtz, regarding it as a journey into Marlows consciousness. (Kirschner, 1968:47) Thus, although Marlow does not want to bother his audience with what happened to him personally, yet to understand the effect of it on me you ought to know how I got out there, what I saw, how I went up that river to the place where I first met the poor chap. (p.5) For this reason, the main purpose of this paper is to look for the clues which can illustrate those changes produced on Marlow by the events which take place while penetrating into the heart of darkness. Marlows story -- which starts after a kind of frame-narrator, employing the first person plural, has already introduced us into the narrative--tells us how he had a passion for maps since he was a little boy: I would look for hours at South America, or Africa, or Australia, and lose myself in all the glories of exploration. At that time there were many blank spaces on the earth...by this time it was not a blank space any more...It had ceased to be a blank space of

Communication Skills Computershare Limited

Question: Discuss about theCommunication Skills for Computershare Limited. Answer: Introduction The report describes the formal email policy of the company Computershare Limited in Australia. Communication forms one of the most important aspects of business dealings. Different teams of a company need to communicate with a lot of people ranging from the employees of the company to the business partners and also with their clients. The companies interact with different people adopting different forms of communication such as verbal communication or telephonic communication. Sending emails also form an important method of communication in business (Joshi et al. 2012). Business people use email as a standard mode of communication. Emails only require an internet connection which is present in almost every business organisations in today's world. Email is a mode of communication that does not involve any cost or expenses. Emails help to maintain the soft copies of the documents exchanged. People can easily archive and retrieve email communications. Although emails cannot substitute other forms of communication, still emails function as an effective method of sharing information, be it personal or professional. Through emails businessmen all over the world share messages and information with the full workforce in a convenient, fast and precise way. Many firms doing business take the help of email conversations as their marketing strategy to share information with their partners, stakeholders or with the common public. The format in which emails are sent is also very catchy, and they can easily draw the attention f the recipients to whom they are sent (Clouse et al. 2015). The use of email conversations in business dealings has been revolutionary in the world of communication in business. Employees of a firm can access valuable information from a phone or a computer just by a single click. The customers or clients of the company can easily avail the information shared with them through emails. The use of emails by the firms can also help to increase their sale values and productivity. Companies interact with their target customers through emails (Eid and El-Gohary 2013). Computershare Limited The Company The company Computershare Limited is the highest ranked company performing the job of transferring stocks in Australia. The headquarters of the company is situated in Abbotsford in the Victoria district of Australia. The founders established the company in the year 1978. Since then the company has developed to a large extent through acquisitions. The workforce of the company comprises of 14000 employees. The company lends its services to more than 16000 customers spread across 20 countries all over the world. The main functions of the company include transferring of stocks and providing corporate trust and share plan with its employees. The company provides its services to the likes of United Kingdom, South Africa, HongKong, Denmark among a few others. The company Computershare is distinguished as the highest ranked provider of most of the services it offers in the global market. The company offers three important quality services to its client that consists of certainty, ingenuity a nd advantage. The excellent expertise of the workforce of the company, its vast geographical spread and the extraordinary level of service that it provides to its customers make the company one of the leading firms in the industry. The investment of the company in technology is also worth noting (Computershare.com 2016). Development of Formal Email Policy It is necessary for the company Computershare Limited to develop a formal email policy to perform the business activities. The formal email policy poses a restriction on the excessive or overuse and inappropriate use of the email system. The formal email policy of the company states that the company mail should be used only for the business purpose, and it should not cause any harm to the interests of the company. The formal email policy of the company does not allow any member of the company to use the company email to sell any products outside that which the company produces or for any promotional purposes. The formal email policy also state that no employee of the company should use the company email to harass, distract or intimidate any people outside the organisation, nor do the same with any of their co-workers as this would harm the steady workflow of the company (Lee et al. 2016). It is essential for the company to formulate the policy for using emails to lay the guidelines that the employees of the company should follow while using the email. This would reduce the misuse of the electronic mail service provided by the company. The management of the company has laid down the formal email policy, and they have granted the permission for the use of the email of the company. Hence, the company holds the right to dismiss the privilege given to the employees to use the formal emails if they find any misuse of the formal company mail (Mayer and Mitchell 2012). Issues While Using Emails Though emails are widely used in business dealings all over the world, there are many serious issues encountered with the use of emails. A great deal of the company's communication regarding business and the company's workflow is dependent on the use of emails. Though email forms the basis for the communications in business, it has some flaws and uncertainties attached to it. Some of them are listed below: Insecurity A high amount of insecurity is attached to the delivery of information and documents that are confidential in nature. The confidential documents and information that are exchanged through emails are open to all as all the employees of the organisation get hold of it. Emails can be harmful to the system Often emails carry viruses as there is no mechanism for the certification and authentication of the sender of emails. No guarantee in delivery there is no guarantee that the emails will reach its destination well on time. Hence, the same level of uncertainty is attached to the use of emails as it is attached to postal communication (Hamilton 2013). The company Computershare Limited uses official emails to maintain a steady workflow in the business. There are some issues attached to the use of emails for this purpose. The company cannot use emails to share active applications with its employees or customers as emails are more efficient to deliver written messages. The use of emails is not a very efficient method to share files as the files do not get dispatched in a much organised manner (Sapp et al. 2013). Email Addiction Another issue that the use of emails has is the problem of email addiction. Some people develop a deep connection with their email inbox that interferes in their day to day activity. Some people develop the habit of checking their email inbox very frequently even when they are not in their office. Physicians and psychologists term this habit of people to be addicted to emails (Clouse et al. 2015). The author describes some of the symptoms that reflect email addiction as follows: Checking emails more than a time in an hour even when one is not at work. Looking at all the messages that come into the inbox immediately when it comes even if one is not working in the office. One wishes to respond to every message that comes instantly as one sees the messages. One disrupts the real life balance and hampers regular activities to deal with emails (Raphael 2016). People can get rid of email addiction very easily by following some simple steps which the author describes below: People should keep in mind that there is no such thing as email emergency. If the sender of the email has something urgent to convey, then he can contact the person in some other quicker way. People should set a time limit for themselves for the use of emails. People should set a particular day for themselves on which day they would not use the emails at all (Raphael 2016). Email addiction is a problem that is increasing day by day with the development of technology and with the increase in work pressure. Legal Implications on the Use of Emails Email is the least expensive and fastest method of communication, but the non-judicious use of emails in business can pose a great threat to the business. The employers of the company Computershare Limited have concerns regarding the use of emails by their employees. The concern of the employer is regarding the following issues: Theft of confidential and sensitive information by the employees. The loss of productivity of the employee. The transfer of virus affected file through the emails of the employees to the computers of the company (Maiello and Maiello 2010). The author discusses some of the legal issues in connection with the formal email policy of the company. Issues Regarding Discrimination Emails play a significant role in the issues regarding discrimination of all kinds. Hence, while formulating the email policy, the company would include a norm that no employee should use their personal emails on the companys system. The company also has a rule in its email policy that employees should only exchange professional information with other employees of the company. The email policy of the company also includes a point that the company does not allow, nor permit any of its employees to convey controversial messages regarding age, gender, caste, religion or race through the company email (Barry et al. 2014). Issues Regarding the Privacy of the Employees Every business organisations should formulate their email policy keeping in mind the protection of privacy of their employees. Though employees use the companys email to conduct business transactions, they have the right to protect the privacy of the information they share in the companys email (Brooke and Paige 2015). Benefits of Formal Email Policy The company Computershare Limited has established a formal email policy for its employees. The formal email policy of a company has certain benefits. The acceptable use policy of emails set out by the company defines the responsibility of each employee to use the company emails judiciously in their business dealings. The company encourages its employees to use its email to support the goals and objectives of the company. The formal email policy of the company states that the employee must assure that they use the company email in a way that is acceptable and non-objectionable, the use of the emails must agree with the existing legislative policies. Under the email policy of the company, the employees should not create any unwanted risk in the business of the company by misusing their email. Hence formulating a formal email policy the company can ensure the above mentioned facts. Moreover, another important benefit of establishing a formal email policy of the company is that the compa ny can avoid certain unwanted behaviour of its employees (Zucker et al. 2013). Some of the unacceptable behaviour of the employees include the following; Using the company email to send chain letters or to establish personal business connections. Sending confidential company information to outsiders Storing and distributing information or images that may be considered as obscene or illegal using the company email. Transferring advertising and commercial material from the company website. Using the information that has a copyright in a way that violates the copyright using the system of the company (nibusinessinfo.co.uk, 2016). These are some of the activities of the employees that the company can avoid by formulating a formal email policy. Enforcement of the Formal Email Policy The formal email policy of the company Computershare Limited is quite strict. The company encourages all its employees to strictly follow the formal email policy. The following are some of the ways following which the company can implement its formal email policy: Creation of individual email account: the company should create individual accounts for all its employees. Establishing security measures: the company should ensure that the passwords for the email accounts are strong enough so that they do not get hacked easily. The company should encourage employees to change their passwords on a regular basis. Specification of email usage: the company should clearly mention the norms that the employees should follow while using the email of the company (Marketing Donut 2016). Conclusion The report describes the formal email policy of the company Computershare Limited based in Australia. The report highlights the necessity of the formulation of the email policy of the company. The report throws light on some of the issues involved in the usage of emails. It describes the problems of email addiction and the legal implications of the use of emails. The report states the process in which the company enforces the email policy on its employees. References: Barry, C.L., McGinty, E.E., Pescosolido, B.A. and Goldman, H.H., 2014. Stigma, discrimination, treatment effectiveness, and policy: public views about drug addiction and mental illness.Psychiatric Services. Brooke, P. and Paige, R., 2015. User-visible cryptography in email and web scenarios.Information Computer Security,23(1), pp.58-72. Clouse, K., Schwartz, S.R., Van Rie, A., Bassett, J., Vermund, S.H. and Pettifor, A.E., 2015. High mobile phone ownership, but low Internet and email usage among pregnant, HIV-infected women attending antenatal care in Johannesburg.Journal of telemedicine and telecare, p.1357633X14566569. Computershare.com. (2016). Our story. [online] Available at: https://www.computershare.com/corporate/about-us/who-we-are/our-story [Accessed 4 Jun. 2016]. Eid, R. and El-Gohary, H., 2013. The impact of E-marketing use on small business enterprises' marketing success.The Service Industries Journal,33(1), pp.31-50. Hamilton, C., 2013.Communicating for results: A guide for business and the professions. Cengage Learning. Joshi, M., Singh Ubha, D. and Sidhu, J., 2012. Intellectual capital disclosures by Indian and Australian information technology companies: A comparative analysis.Journal of Intellectual Capital,13(4), pp.582-598. Lee, J.L., Choudhry, N.K., Wu, A.W., Matlin, O.S., Brennan, T.A. and Shrank, W.H., 2016. Patient use of email, Facebook, and physician websites to communicate with physicians: A national online survey of retail pharmacy users.Journal of general internal medicine,31(1), pp.45-51. Maiello Brungo Maiello. (2010).Legal Issues and Email: Why Your Business Should Have an Email Policy - Maiello Brungo Maiello. [online] Available at: https://www.mbm-law.net/newsletter-articles/legal-issues-and-email-why-your-business-should-have-an-email-policy/839/ [Accessed 4 Jun. 2016]. Marketing Donut. (2016). How to implement an email policy. [online] Available at: https://www.startupdonut.co.uk/startup/employees/people-management/how-to-implement-an-email-policy [Accessed 4 Jun. 2016]. Mayer, J.R. and Mitchell, J.C., 2012, May. Third-party web tracking: Policy and technology. InSecurity and Privacy (SP), 2012 IEEE Symposium on(pp. 413-427). IEEE. nibusinessinfo.co.uk. (2016).Sample acceptable email use policy. [online] Available at: https://www.nibusinessinfo.co.uk/content/sample-acceptable-email-use-policy [Accessed 4 Jun. 2016]. Raphael, J. (2016). E-Mail Addiction: Five Signs You Need Help. [online] PCWorld. Available at: https://www.pcworld.com/article/150928/addiction.html [Accessed 4 Jun. 2016]. Sapp, K., Goldschlag, D. and Walker, D., Mcafee, Inc., 2013.System, method, and device for mediating connections between policy source servers, corporate repositories, and mobile devices. U.S. Patent 8,572,676. Smallbusiness.chron.com. (2016). The Advantages of Email in Business Communication. [online] Available at: https://smallbusiness.chron.com/advantages-email-business-communication-122.html [Accessed 4 Jun. 2016]. Zucker, E. and Werner, E., Mcafee, Inc., 2013.Method and system for policy based monitoring and blocking of printing activities on local and network printers. U.S. Patent 8,446,607.

Rumble Fish Essay Research Paper Rumble Fish free essay sample

Rumble Fish Essay, Research Paper Rumble Fish by S.E. Hinton Rumble Fish, by S.E. Hinton is the subsequence to The Outsiders. The characters names are different, but it is still taken topographic point in the same clip period. In the narrative Rumble Fish, Rusty James is a wetback who has a batch of battles in and out of school. He meets up with the Motorcycle Boy and whenever Rusty is in a large state of affairs or battle, the Motorcycle Boy ever helps him out. Rusty International Relations and Security Network? t a great child. He has a constabulary record and has been suspended for ownership of a knife. Bad things can go on to you if you don? Ts have a knife in certain state of affairss. For illustration, Rusty was in a battle and it was traveling to be fought with knives. Cipher in his group had one, so Rusty doomed. We will write a custom essay sample on Rumble Fish Essay Research Paper Rumble Fish or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Then he met the Motorcycle Boy and everything was back to normal until the large battle. Rusty got hit, stabbed, and knocked out. Normally the Motorcycle Boy would assist him out, but alternatively he wasn? T at that place, nowhere to be seen. Rusty was put in the infirmary. The chief struggle in the narrative is Rusty James, and his contending all of the clip. It isn? T good for him or his repute. Rusty normally wins and person ever is looking to crush him at his ain game, which is contending, Rusty? s forte! The struggle is resolved when Rusty James is in a battle against another wetback and the Motorcycle Boy International Relations and Security Network? T at that place to salvage Rusty. After all of this happens, everyone starts doing merriment of Rusty. The cryptic thing is that the Motorcycle Boy is neer seen once more. Now Rusty has no friend? s what so of all time! Read Rumble Fish by S.E. Hinton, It? s worth the read!

The relationship between employees job satisfaction and customer satisfaction in service business

Abstract This study is conducted within the bank of America and is aimed at showing the relationship between employee satisfaction and customer satisfaction in the banking industry.Advertising We will write a custom proposal sample on The relationship between employees’ job satisfaction and customer satisfaction in service business specifically for you for only $16.05 $11/page Learn More The study is necessitated by the realization that customer satisfaction is determined by the perceptions the customers have on the nature and the quality of services offered. Since the study focuses on the correlation between employee satisfaction and customer satisfaction at a specific point in time, a cross sectional study design is chosen. 104 participants will be targeted for this study, 53 of which will be employees of the bank of America. Data will be mostly collected through written interviews. However provision for oral interview will be available especial ly for corporate clients who may be too busy to fill in written interviews. Seven aspects of job satisfaction will be measured and correlated with five categories of customer satisfaction. The study concludes that customer satisfaction is directly influenced by employee satisfaction. A number of factors interplay in this relationship. These include job security, work load, motivation, and employee empowerment, among others. Introduction Management experts believe that business success is attained through offering quality service to customers. However, not many of these experts link quality service with the level of employees’ satisfaction. Suffice to state that the service industry is seen as one of the key sectors of growth in any economy. As such, proper management of the service industry is needed to ensure that the value of service offered does not compromise customer expectations. This is because, negative customer perceptions about the nature and the quality of service offered is detrimental to business growth. This suggests that customers’ perceptions about service quality are directly proportional to the business success achievable.Advertising Looking for proposal on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More There a number of characteristics unique to the service industry. Employees in the service industry put in more hours while serving numerous customers, most of whom have complicated needs. This usually makes the job of customer service providers very cumbersome. As a result, Yagil (2006) explains that service providers are most likely to be fatigued and burned out. Such burn out has a direct influence on the quality of service offered. In a survey conducted by Burke, Graham and Smith (2005), it is found out that customer service is a psychological intercreative human experience. This implies that service provision is relational, face to face, and has got nothing to do with the products that the service provider offers. A good intercreative environment thus improves the perception of the customer on the quality of service offered. As such, two major conclusions can be made from the assertion above: perception plays a vital role in determining the nature of service quality; customer service provision is a psycho social activity. Burke et al. (2005) conclude that service provision has to be offered appropriately; otherwise the customer is dissatisfied. This leads to loss of business. This assertion is confirmed in a study conducted within the Indian mobile phone industry by Sathish, Santhosh, Naveen and Jeevanantham (2011). In this study, it is evident that one of the major reasons why consumers of Indian mobile phone services switch providers is poor quality of service offered. Therefore, customer satisfaction is directly connected to nature of service offered. The level of employees’ satisfaction varies and can be attributed to a number of factors. These include poor salaries, employee attrition, work load issues as well as employee empowerment (Bull 2005; Yagil 2006). Yagil (2006) and Burke et al. (2005) add that the perception of the customer on the quality of service is directly connected to employees’ satisfaction. These factors, coupled with employee burn out determine the kind of behavior exhibited by employees within the customer service industry. As a result, service providers portray loss of enthusiasm and positive regard for their jobs, lack of concern for clients’ needs, both emotional and physical exhaustion among other behaviors (Yagil 2006).Advertising We will write a custom proposal sample on The relationship between employees’ job satisfaction and customer satisfaction in service business specifically for you for only $16.05 $11/page Learn More During the cause of service provision, if employees portray negative attitudes and behaviors towards the cus tomer, the customers’ level of satisfaction with service quality decreases. This assertion can be attributed to the fact that social behavior is determined by the perceptions about the underlying motives and the prevailing environment, within which service is offered (Yagil 2006). As such, the perception of the customer regarding the quality of service offered is influenced by the behavior and attitude portrayed by employees. The studies above suggest a complex relationship between customer satisfaction, employee behavior and the quality of service offered. Customer satisfaction determined by customers’ perception on the quality of service offered. Employees’ conduct is determined by how the customers perceive value of service offered. The perception of the customer is influenced by the level of job satisfaction. As mentioned above, previous studies reveal that employee satisfaction is directly related to customer’s perception on service quality. As such, it is imperative to conclude that there is relationship between employees’ job satisfaction and customer perception of service quality which affects the overall satisfaction in the service business. While previous studies focused on hotel, teaching and telephone industries, there does not exist any study that focuses on the relationship between employee satisfaction and customer satisfaction within the banking sector. As such this study seems relevant. The purpose of this study is to test hypothesis that the there is a relationship between employee satisfaction and customer satisfaction and perceived service quality. As such, the following questions seem relevant for this study: Do customers report higher satisfaction with service quality when employees indicate higher levels of work satisfactions? What aspects of job satisfaction that directly effect employees’ morale and behavior and how it effects customer satisfaction? To supply answers to this questions, the cr oss sectional study design has been chosen. Data for this study will be collected, separately, from employees and customers of Bank of America New York branch.Advertising Looking for proposal on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Since previous studies show that customer satisfaction is dependent on perceptions about employees’ job satisfaction, for the purpose of this study, employee satisfaction is the independent variable and customer’s satisfaction is the depended variable. The bank of America was chosen because of the high number of customers served by the bank as well as high number of employee within the bank. As such, the banks employees and customers will provide sufficient sources of data for this study. Methodology This study targets both the employees and customers at the bank of America’s New York branch. The branch is chosen due to its central location as well as due to the fact that its serves a large clientele base. The study targets both individual and corporate customers, who will be observed at a particular point in time. A total number of 104 customers will be targeted. The number 104 has been chosen not because it has any special meaning in relation to the study but since it is manageable, and will also allow the researcher to collect as much data as possible. The target population will be divided into 53 employees and 51 customers. Out of the 51 customers, 17 corporate will be targeted. All the employees targeted for this study will be from departments that deal directly with the customers. As such, employees from the customer relations desk, tellers, loan clerks, information officers among other will be provide valid data for this study. As explained above, the numbers chosen for this study have no special meaning in relation to the topic of the study. However, odd numbers are chosen for the sake of tallying. Since the researcher targets all types of clients and employees at a particular point ion time, a cross sectional study design seems relevant for this study. According to Rose and Barker (1997), a cross sectional study targets a subset of the entire population with the aim of providing data that can be used to formulate generalized assum ptions regarding the entire population. It is also imperative to mention that the study is based on observations made, whose results are related to the employee satisfaction (independent variable for this study) and customer satisfaction (dependent variable for this study). As Rose and Barker (1997) further explain, studies which evaluate the relationships between variables and seek to establish pattern are descriptive in nature. As such, this study is descriptive. Participants As explained previously, the study targets 104 participants. The participant will be selected from both the employees and customers of the bank of America. In total 53 employees and 51 customers (both corporate and individual) will be targeted. Since the researcher aims at targeting all types of clients, 17 out of the 53 customers will be corporate. Employees targeted will vary in terms of age, race, job description and gender. To ensure that equity is achieved, the study will identify employees for participa tion as follows. 25 women and 28 men will be identified from all departments especially those that deal with customers directly. The researcher will also identify at least 2 employees from each of the major races, namely Hispanics, Caucasians, blacks and Asians. It is imperative to get the perception of job satisfaction form employees in different age groups. As such, the age criterion for participant has been identified as follows. 25 years and below 26 to 35 years 36 to 45 years 46 to 55 years 55 years and above 51 customers are targeted for this study. Due to the complex nature of the customers, written and oral interviews have been identified as the suitable methods of data collection. Alternatively phone interviews will be used for corporate clients who may not be available during the time of the interview. Procedure Due to time, convenience and logistic constraints, it will be impossible contact each of the employees physically for a face to face interview. As such, written questionnaires are the preferred research tools for employees. As such each of the employees targeted will be requested to fill in a questionnaire separately. Emphasis will be made on providing responses to all questions. Data from employees will be correlated with data derived from the customers. Data which will be used to determine the level of job satisfaction will be derived from employees. To determine the level of job satisfaction, several aspects will be measured. These aspects are: job security, career future, financial rewards, work load, work appeal, leadership and direction. To address each of these issues, the questionnaire includes a table which employees will fill in their perceptions about each of the aspects The purpose of targeting customers is to measure the level customer satisfaction. As such customer satisfaction will be measured using a survey consisting of 22 questions based on the SERVQUAL scale that cover the 5 categories of service quality: reliability, res ponsiveness, assurance, empathy and tangibility. According to Yeck, Morales, Ladhari and Pons (2002) SERVQUAL is the only method which can accurately measure customer service by comparing the expectations of the customer about customer service and the real customer service experience. Therefore, based on Yeck et al.’s (2002) assertions, it is justifiable to use SERVQUAL to analyze findings on customer service in this study The procedure implies that there are two sets of data to be collected for this study. After collection of the two sets of data, an analysis will be done. The criterion for analysis is to compare the live of employee satisfaction and the correlating customer satisfaction. Hypothetical results It is expected that the study will reveal that customer service is determined by customers’ perception about the quality of service offered. It is expected that the study will correlate financial rewards (salaries and other financial benefits) with job satisfacti on aspects. Furthermore, the work load as well as work schedule are expected to portray a significant influence in the employee satisfaction and the overall effect on the customers’ perceptions. Furthermore, employee attrition, work load and labor issues will show a direct influence on employees’ satisfaction. Since, it is assumed that employees of the Bank of America will portray a level of dissatisfaction with their work; the study hopes to find a direct relationship between notable employees’ dissatisfaction with work and the perceptions of customer on the quality of service offered by the bank. The researcher expects to find that employee dissatisfaction directly affects the job morale, and as such the customer perceives low morale with employee dissatisfaction. In this case the researcher hopes that the customer will cite low morale as one of the indicators of job dissatisfaction. Furthermore, the researcher hopes to find data which proves that the customer equates low morale with poor customer service. Within the course of the study, the researcher expects to find a significant level of employees’ satisfaction. This is expected to show correlation with how customer perception on the quality of service rendered to them. As such, the study will find out that in those areas that employee exhibit a high degree of satisfaction, similar degree of employee satisfaction will be noticed. One of the key indicators of employees’ satisfaction with the job is proper remuneration as well as positive perceptions by the customer about the quality of service offered. In this study it is expected that properly paid employees exhibit a high degree of job satisfaction. The study is also expected to expose the fact that positive customer perceptions about the quality of service offered to have a direct relationship with the level of employee satisfaction. As explained earlier, the customers’ perception about the quality of service of fered is founded on the perceptions the customers have about the employee job satisfaction. In this study, it is expected that the researcher expects to identify the speed at which employees offer service, employees’ knowledge about products ad services as well as employees’ willingness to assist customers as having a significant influence on how customers perceive the quality of service. Furthermore, the ability of employees to identify particular needs of each customer, the ability of employees to make the customers feel appreciated as well as confidence portrayed by employees influence customers perception on the quality of service offered. Additionally, both verbal and non verbal communication skills including neatness, dress mode, smiling, use of polite and courteous language, direct eye contacts, among others, as having a directly influence on how customers perceive customer service. Overall, the researcher expects to find out the following correlation between em ployee job satisfaction and the perceptions about the quality of service offered by the bank. In those services which employees exhibited behavior that portrayed them as highly satisfied with their jobs, then customer will be satisfied with services offered in those areas. Conversely, on those areas that employees exhibited behavior that indicated to the customers that they were dissatisfied with their job, customers will equate this as poor customer service. If perception about job satisfaction outweighs perceptions about job dissatisfaction, this leads to increased customer satisfaction, and as such increased rate of customer retention. Discussion The hypothetical results above confirm the hypothesis that employees’ job satisfaction and customer perception of service quality affects the overall satisfaction in the service industry. From the hypothetical results above, it is evident that the quality of customer service is determined by the customer and not the service provid er. As such, this findings support Andreassen and Lindestad’s (1998) assertions that proper management of employees leads to increased employee satisfaction. In relation to this, the hypothetical findings will identify that there several aspects of human resource management, including proper remuneration, affect employee motivation and morale. Additionally, the results above affirm that, as explained by Ahmad, Ahmed, Nawaz and Ahmad (2011) that there are other factors which directly influence employee behavior. These include labor policy issues, work load among others, prolonged contact with customers, among others. These factors are expected to have an influence in the kind of behaviors exhibited by employees and the overall satisfaction with their job. As previously explained, Andreassen and Lindestad’s (1998) assert the need to improve human resource management practices by service industry players. In this regard, Ahmad et al. (2011) stipulates that giving full con trol to employees improves job satisfaction, since employees feel that they are in charge of their work. This corroborates Yagil’s (2006) assertion that empowerment means â€Å"the process of gaining influence over events and outcomes of importance to an individual or group†. In this case, empowering employees significantly enables employees exert influence over customers. This is as a result of the findings that empowering employs directly influence the performance on the job. As such, the more empowered the employee is, the higher the performance on the job. Coupled with other factors mentioned above, such employees are able to meet the demand of the customers and as such this increases customer satisfaction. It can therefore be concluded that how employees behave determine perception on the nature and the quality of service offered by service providers. These conclusions can be validated through the findings explained above, which assert that there are a number of e mployees’ behaviors which are directly related to employee job satisfaction. These behaviors are reflected as follows. The friendliness of employees towards the customers; if employees are friendly the customers perceives such employees as highly satisfied with their jobs. This creates a good relationship with the customers, effectively impressing the employees positively regarding the nature of customer service rendered (Andreassen and Lindestad 1998). Similar effects are realized if employees portray a commendable knowledge of products and services, the willingness of employees to assist the customers as well as the confidence portrayed by employees in handling customer relations issues. Two of the behavior mentioned previously results portray a significance influence on perception of customers regarding customer service. The ability of the employees to identify particular needs of each customer greatly enhances the relationships between the two parties. This creates an imm ediate positive perception about the nature of customer service. Furthermore, good communications skills by the employees are most like to make the customers feel appreciated, thus raising perception about good customer service. Additionally good communication skills are enhanced by non verbal skills such as neatness, smiling, among others. The discussion above shows that customer perception on the nature of customer service based on observable employee behavior. As such, these findings identify an area of interest of which service providers must consider. While human management issues especially those concerning empowerment and provision of tools and facilities to work are vital towards raising employees’ morale, the study also highlights the need to manage employee behavior. This can be attained through motivation and behavioral training. Furthermore, since this study is cross sectional in nature, it only answers the question of employee’s satisfaction and the relati onship it has on customer service, at a particular point in time. This leaves other important questions answered. Such questions include the relationship between employee satisfaction and customer perception on customer service on long term basis. As such, there is need to study this complex relationship over a long period of time. Thus longitudinal studies seem relevant. In addition, this study cannot be used to make valid generalizations, since it is cross sectional in nature. Cross sectional studies are time limited and as such only target a small part of the population (Rose and Barker, 1997). While the data produced is valid, the results cannot used to make generalization about the relationship between customer satisfaction and perception about customer service in the entire service industry, since the target population cannot be used as a fair representation of the entire service industry. Conclusion It is evident that employees’ satisfaction bears heavily on customer p erceptions about customer service and the general satisfaction in the service industry. Despite the fact that there are a number of factors that influence the relationship, the nature customer satisfaction largely depends on the perception the customers have on employee satisfaction. Since customer form their perception based on observable employee behavior, service provider must be keen on the type of behavior exhibited by their employees. As such, other than proving that employees and customer satisfaction are related, the stud provide evidence needed for further action by service providers, especially on the need to train employees on behavior management. Furthermore, the study is cross sectional and as provides opportunities to conduct longitudinal research in future. References List Ahmad, Z., Ahmed, I., Nawaz, M. and Ahmad, Z. (2011). Job Satisfaction of Middle Level Managers in Pharmaceutical Industry of Pakistan Vol. Journal of Management Review, 1(1). Andreassen, T., and Li ndestad, B. (1998), Consumer loyalty and complex services.  International Journal of Service Industry Management, 9 (1). Bull, F. (2005). The relationship between job satisfaction and organizational commitment amongst high school teachers in disadvantaged areas in the Western Cape. Web. Burke R., Graham J and Smith F. (2005). Putting the customer second. TQM Journal, 17(1). Rose, C. and Barker J. (1997). Case-control and cross-sectional studies. London: BMJ. Sathish, M., Santhosh, K., Kumar, K. Naveen, J. and.Jeevanantham, V. (2011). A study on consumer switching behavior in cellular service provider: a study with reference to Chennai. Far East Journal of Psychology and Business, 2(2). Yagil, D. (2006). The relationship of service provider power motivation, empowerment and burnout to customer satisfaction. Journal of Service Management, 17(3). Yeck, S., Morales, M., Ladhari, R., and Pons, F. (2002). 10 years of service quality measurement: reviewing the use of the SERVQUAL instrum ent. Cuadernos de Diffusion, 7(13). This proposal on The relationship between employees’ job satisfaction and customer satisfaction in service business was written and submitted by user Jaxon E. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Free Essays on Decriminilization Of Marijuana

Decriminalization of Marijuana Every year our government spends more than nineteen billion dollars to eradicate it’s use in the United States. About seventeen thousand people were arrested last year because of it. We spend twenty thousand dollars a year per inmate to hold these jailbirds captive. Who are these dangerous criminals you ask? Stoners. One argument against the decriminalization of marijuana is why would we want to introduce another intoxicant into our society when alcohol and cigarette smoking is already so damaging? Marijuana is far less harmful to the body than cigarettes. Not to mention while it may be potentially habit forming, it is not addictive. When comparing marijuana to alcohol the differences are obvious. I would much rather be in an argument with guy that has been smoking joints all night than some dude who has spent all night pounding shots of tequila. Alcohol can alter a persons common sense. Despite this, our government trusts us with the burden of drinking responsibly. Over seventeen thousand arrests are made regarding cannabis a year. Almost ninety percent of these arrests are for simple possession, not trafficking or sale. This is an inappropriate use of valuable law enforcement resources that should be focused on more serious and violent crimes. I don’t know about you, but I would rather have a midnight toker for a neighbor than a midnight stalker. The spending of government money needs to be reevaluated. Our government needs to take a step back and admit they were mistaken to think they could successfully discontinue the use of marijuana. â€Å"You cannot have illegal what a significant segment of the population in any society is committed to doing. You simply cannot arrest, prosecute, and punish such a large number of people, particularly in a democracy† (Incardi 285). Ultimately it is not the role of the government to tell it’s adult citizens what risks to take. Bicycles ... Free Essays on Decriminilization Of Marijuana Free Essays on Decriminilization Of Marijuana Decriminalization of Marijuana Every year our government spends more than nineteen billion dollars to eradicate it’s use in the United States. About seventeen thousand people were arrested last year because of it. We spend twenty thousand dollars a year per inmate to hold these jailbirds captive. Who are these dangerous criminals you ask? Stoners. One argument against the decriminalization of marijuana is why would we want to introduce another intoxicant into our society when alcohol and cigarette smoking is already so damaging? Marijuana is far less harmful to the body than cigarettes. Not to mention while it may be potentially habit forming, it is not addictive. When comparing marijuana to alcohol the differences are obvious. I would much rather be in an argument with guy that has been smoking joints all night than some dude who has spent all night pounding shots of tequila. Alcohol can alter a persons common sense. Despite this, our government trusts us with the burden of drinking responsibly. Over seventeen thousand arrests are made regarding cannabis a year. Almost ninety percent of these arrests are for simple possession, not trafficking or sale. This is an inappropriate use of valuable law enforcement resources that should be focused on more serious and violent crimes. I don’t know about you, but I would rather have a midnight toker for a neighbor than a midnight stalker. The spending of government money needs to be reevaluated. Our government needs to take a step back and admit they were mistaken to think they could successfully discontinue the use of marijuana. â€Å"You cannot have illegal what a significant segment of the population in any society is committed to doing. You simply cannot arrest, prosecute, and punish such a large number of people, particularly in a democracy† (Incardi 285). Ultimately it is not the role of the government to tell it’s adult citizens what risks to take. Bicycles ...

Understanding the Visible Learning Theory

Understanding the Visible Learning Theory Educators struggle with a number of questions regarding teaching methods, including: What educational policies have the greatest impact on students?What influences students to achieve?What are best practices for teachers yield the best results? Roughly 78 billion is the estimated dollar amount invested in education by the United States according to market analysts (2014). So, understanding how well this enormous investment in education is working requires a new kind of calculation in order to answer these questions. Developing that new kind of calculation is where Australian educator and researcher John Hattie has focused his research. In his inaugural lecture at the University of Auckland as far back as 1999, Hattie  announced the three principles that would guide his research: We need to make relative statements about what impacts on student work;We need estimates of magnitude as well as statistical significance – it is not good enough to say that this works because lots of people use it etc., but that this works because of the magnitude of impact;We need to be building a model based on these relative magnitudes of effects. The model he proposed in that lecture has grown to become a ranking system of influencers and their effects in education using meta-analyses, or groups of studies, in education. The meta-analyses he used came from all over the globe, and his method in developing the ranking system was first explained with the publication of his book Visible Learning in 2009. Hattie noted that the title of his book was selected to help teachers become evaluators of their own teaching† with the objective of giving teachers a better understanding of the positive or negative effects on student learning: Visible Teaching and Learning occurs when teachers see learning through the eyes of students and help them become their own teachers. The Method Hattie used the data from multiple meta-analyses in order to get a pooled estimate or measure of an effect on student learning. For example, he used sets of meta-analyses on the effect of vocabulary programs on student learning as well as  sets of meta-analyses on the effect of preterm birth weight on student learning. Hatties system of gathering data from multiple educational studies and reducing that data into pooled estimates allowed him to rate the different influences on student learning according to their effects in the same manner, whether they show negative  effects or positive effects. For example, Hattie ranked studies that showed the effects of classroom discussions, problem-solving, and acceleration as well as studies that showed the impact of retention, television, and summer vacation on student learning. In order to categorize these effects  by  groups, Hattie organized the influences into six areas: The studentThe homeThe schoolThe curriculaThe teacherTeaching and learning approaches Aggregating the data that was generated from these meta-analyses, Hattie determined the size of the effect each influence had on student learning. The size effect could be numerically converted for purposes of comparison, for example, an influencer’s effect size of 0 shows that the influence has no effect on student achievement. The greater the size of the effect, the greater the influence. In the 2009 edition of Visible Learning,  Hattie suggested that an effect size of 0,2 could be relatively small, while an effect size of 0,6 could be large. It was the effect size of 0,4, a numerical conversion that Hattie termed as his â€Å"hinge point,† that became the effect size average. In the 2015  Ã‚  Visible Learning,  Hattie rated influence effects by increasing the number of meta-analyses from 800 to 1200. He repeated the method of ranking influencers using the â€Å"hinge point† measurement which allowed him to rank the effects of 195 influences on a scale. T he Visible Learning website has several interactive graphics to illustrate these influences. Top Influencers The number one influencer at the top of the 2015 study is an effect labeled â€Å"teacher estimates of achievement. This category, new to the ranking list, has been given a ranking value of 1,62, calculated at four times the effect of the average influencer. This rating reflects the accuracy of an individual teachers knowledge of students in his or her classes and how that knowledge determines the kinds of classroom activities and materials as well as the difficulty of the tasks assigned. A teacher’s estimates of achievement can also influence  the questioning strategies and the student groupings used in class as well as the teaching strategies selected. It is, however, the number two influencer, collective teacher efficacy, that holds an even greater promise for improving student achievement.  This influencer means harnessing the power of the group to bring out the full potential of students and educators in schools.   It should be noted that Hattie is not the first to point out the importance of collective teacher efficacy. He is the one who rated it as having an effect ranking of 1.57, almost four times the average influence. Back in 2000, educational researchers Goddard, Hoy, and Hoy advanced this idea, stating that â€Å"collective teacher efficacy shapes the normative environment of schools† and that the â€Å"perceptions of teachers in a school that the efforts of the faculty as a whole will have a positive effect on students.† In short, they found that â€Å"teachers in[ this] school can get through to the most difficult students.† Rather than rely on the individual teacher, collective teacher efficacy is a factor that can be manipulated at a whole school level. Researcher Michael Fullen and Andy Hargreaves in their article Leaning Forward: Bringing the Profession Back In  note several factors that must be present including: Teacher autonomy to take on the specific leadership roles with opportunities to participate in making decisions on school-wide issuesTeachers are allowed to collaboratively develop and communicate mutual goals that are clear and specificTeachers are committed to the goalsTeachers work as a team transparently without judgmentTeachers work as a team to collect specific evidence to determine growthLeadership acts responsively to all stakeholders and show concern and respect for their staff. When these factors are present, one of the outcomes is that collective teacher efficacy helps all teachers understand their significant impact on student results. There is also the benefit of stopping teachers from using other factors (e.g. home life, socio-economic status, motivation) as an excuse for low achievement. Way at the other end of the Hattie ranking spectrum, the bottom, the influencer of depression is given an effect score of -,42. Sharing space at the bottom of the  Visible Learning  Ladder are the influencers mobility (-,34) home corporal punishment (-,33), television (-,18), and retention (-,17). Summer vacation, a much-beloved institution, is also negatively ranked at -,02. Conclusion In concluding his inaugural address almost twenty years ago, Hattie pledged to use the best statistical modeling, as well as to conduct meta-analyses to achieve integration, perspective, and magnitude of effects. For teachers, he pledged to provide evidence that determined the differences between experienced and expert teachers as well as to assess the teaching methods that increase the probability of impact on student learning. Two editions of Visible Learning are the product of the pledges Hattie made in determining what works in education. His research can help teachers see better how their students learn best. His work is also a guide for how to best invest in education; a review of 195 influencers that can be better targeted by  statistical significance  for billions in investment...78 billion to start.

Understanding the Visible Learning Theory

Understanding the Visible Learning Theory Educators struggle with a number of questions regarding teaching methods, including: What educational policies have the greatest impact on students?What influences students to achieve?What are best practices for teachers yield the best results? Roughly 78 billion is the estimated dollar amount invested in education by the United States according to market analysts (2014). So, understanding how well this enormous investment in education is working requires a new kind of calculation in order to answer these questions. Developing that new kind of calculation is where Australian educator and researcher John Hattie has focused his research. In his inaugural lecture at the University of Auckland as far back as 1999, Hattie  announced the three principles that would guide his research: We need to make relative statements about what impacts on student work;We need estimates of magnitude as well as statistical significance – it is not good enough to say that this works because lots of people use it etc., but that this works because of the magnitude of impact;We need to be building a model based on these relative magnitudes of effects. The model he proposed in that lecture has grown to become a ranking system of influencers and their effects in education using meta-analyses, or groups of studies, in education. The meta-analyses he used came from all over the globe, and his method in developing the ranking system was first explained with the publication of his book Visible Learning in 2009. Hattie noted that the title of his book was selected to help teachers become evaluators of their own teaching† with the objective of giving teachers a better understanding of the positive or negative effects on student learning: Visible Teaching and Learning occurs when teachers see learning through the eyes of students and help them become their own teachers. The Method Hattie used the data from multiple meta-analyses in order to get a pooled estimate or measure of an effect on student learning. For example, he used sets of meta-analyses on the effect of vocabulary programs on student learning as well as  sets of meta-analyses on the effect of preterm birth weight on student learning. Hatties system of gathering data from multiple educational studies and reducing that data into pooled estimates allowed him to rate the different influences on student learning according to their effects in the same manner, whether they show negative  effects or positive effects. For example, Hattie ranked studies that showed the effects of classroom discussions, problem-solving, and acceleration as well as studies that showed the impact of retention, television, and summer vacation on student learning. In order to categorize these effects  by  groups, Hattie organized the influences into six areas: The studentThe homeThe schoolThe curriculaThe teacherTeaching and learning approaches Aggregating the data that was generated from these meta-analyses, Hattie determined the size of the effect each influence had on student learning. The size effect could be numerically converted for purposes of comparison, for example, an influencer’s effect size of 0 shows that the influence has no effect on student achievement. The greater the size of the effect, the greater the influence. In the 2009 edition of Visible Learning,  Hattie suggested that an effect size of 0,2 could be relatively small, while an effect size of 0,6 could be large. It was the effect size of 0,4, a numerical conversion that Hattie termed as his â€Å"hinge point,† that became the effect size average. In the 2015  Ã‚  Visible Learning,  Hattie rated influence effects by increasing the number of meta-analyses from 800 to 1200. He repeated the method of ranking influencers using the â€Å"hinge point† measurement which allowed him to rank the effects of 195 influences on a scale. T he Visible Learning website has several interactive graphics to illustrate these influences. Top Influencers The number one influencer at the top of the 2015 study is an effect labeled â€Å"teacher estimates of achievement. This category, new to the ranking list, has been given a ranking value of 1,62, calculated at four times the effect of the average influencer. This rating reflects the accuracy of an individual teachers knowledge of students in his or her classes and how that knowledge determines the kinds of classroom activities and materials as well as the difficulty of the tasks assigned. A teacher’s estimates of achievement can also influence  the questioning strategies and the student groupings used in class as well as the teaching strategies selected. It is, however, the number two influencer, collective teacher efficacy, that holds an even greater promise for improving student achievement.  This influencer means harnessing the power of the group to bring out the full potential of students and educators in schools.   It should be noted that Hattie is not the first to point out the importance of collective teacher efficacy. He is the one who rated it as having an effect ranking of 1.57, almost four times the average influence. Back in 2000, educational researchers Goddard, Hoy, and Hoy advanced this idea, stating that â€Å"collective teacher efficacy shapes the normative environment of schools† and that the â€Å"perceptions of teachers in a school that the efforts of the faculty as a whole will have a positive effect on students.† In short, they found that â€Å"teachers in[ this] school can get through to the most difficult students.† Rather than rely on the individual teacher, collective teacher efficacy is a factor that can be manipulated at a whole school level. Researcher Michael Fullen and Andy Hargreaves in their article Leaning Forward: Bringing the Profession Back In  note several factors that must be present including: Teacher autonomy to take on the specific leadership roles with opportunities to participate in making decisions on school-wide issuesTeachers are allowed to collaboratively develop and communicate mutual goals that are clear and specificTeachers are committed to the goalsTeachers work as a team transparently without judgmentTeachers work as a team to collect specific evidence to determine growthLeadership acts responsively to all stakeholders and show concern and respect for their staff. When these factors are present, one of the outcomes is that collective teacher efficacy helps all teachers understand their significant impact on student results. There is also the benefit of stopping teachers from using other factors (e.g. home life, socio-economic status, motivation) as an excuse for low achievement. Way at the other end of the Hattie ranking spectrum, the bottom, the influencer of depression is given an effect score of -,42. Sharing space at the bottom of the  Visible Learning  Ladder are the influencers mobility (-,34) home corporal punishment (-,33), television (-,18), and retention (-,17). Summer vacation, a much-beloved institution, is also negatively ranked at -,02. Conclusion In concluding his inaugural address almost twenty years ago, Hattie pledged to use the best statistical modeling, as well as to conduct meta-analyses to achieve integration, perspective, and magnitude of effects. For teachers, he pledged to provide evidence that determined the differences between experienced and expert teachers as well as to assess the teaching methods that increase the probability of impact on student learning. Two editions of Visible Learning are the product of the pledges Hattie made in determining what works in education. His research can help teachers see better how their students learn best. His work is also a guide for how to best invest in education; a review of 195 influencers that can be better targeted by  statistical significance  for billions in investment...78 billion to start.